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Improve customer service and reduce churn by providing your customer care department with easy access to the latest information on bills, account plans, and marketing promotions.
EMC Customer Care helps you improve customer service and reduce churn. By implementing EMC's Customer Care solution, you'll equip your customer care department with an enterprise content management system that provides access to the latest information on bills, account plans, and marketing promotions. When you create this common repository for unstructured documents associated with your services, you'll put information where it's needed the most—at the front line.
Key Benefits
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Customer service — Respond to customer questions quickly and accurately by providing easy access to electronic versions of bills, procedures, and marketing materials.
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New revenues — Increase up-sell and cross-sell.
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Cross-channel communications — Coordinate communications seamlessly across channels.
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Common repository — Support multiple call centers with a common robust repository for all information, with access from all user applications.
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Regulatory compliance — Preserve archives of original documents, and speed document retrieval to satisfy compliance requirements.
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Fresh data — Support your customer service representatives by providing the most up-to-date account and service information at the sales point of contact.
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Multimedia support — Manage unstructured information such as e-mails, correspondence, and product and service information to create a compliance and audit trail.
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Account management — Automate new customer sign-up process and distribution of welcome packs by aligning transactional content management to business processes.
- ApplicationXtender -
Universal Content Storage, Organization, and Management
- InputAccel -
EMC Captiva InputAccel enables you to capture information from most paper or electronic sources, transform it into digital content, and deliver it into back-end systems.
- Process Builder -
EMC Documentum Process Builder enables the easy implementation and deployment of business processes orchestrated by Documentum Process Engine.
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