EMC Smarts Report Manager captures, organizes, and presents historical views of events and the results of root-cause and impact analysis from EMC Smarts applications. With Report Manager, you have the information you need to identify and correct chronic infrastructure bottlenecks and problem patterns, refine processes to meet performance targets, generate reports about your own networks and improve network management, deliver business-specific reports to customers, and empower customer service staff to better handle recurring problems.