EMC's Online Support Tool - My Support
http://emccom.edgeboss.net/download/emccom/media/tothepoint-leclerc.flv
allowFullScreen=true,autoPlay=true
Join EMC eServices Program Manager Jay Leclerc for a discussion on EMC's next generation service request management feature, My Support. My Support is a dynamic, intuitive interface that will provide you with fast, easy, and customizable access to your service requests